When you get to the store, follow the instructions to let us know you've arrived. If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. Tried adding one item immediately after placing the order and received a message stating: "We were unable to add to your order. Use the Instructions button for supplying your Shopper with things to look for when they pick the items from the shelf such as how you'd like deli and produce items to be, or for something else such as to watch for dates or something different altogether. It's never happened before. One rep had me delete my order and create a new order and it still did it. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/460px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","bigUrl":"\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/709px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","smallWidth":460,"smallHeight":363,"bigWidth":709,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b4\/Order-on-Instacart-Part-1-Step-2.png\/460px-Order-on-Instacart-Part-1-Step-2.png","bigUrl":"\/images\/thumb\/b\/b4\/Order-on-Instacart-Part-1-Step-2.png\/476px-Order-on-Instacart-Part-1-Step-2.png","smallWidth":460,"smallHeight":541,"bigWidth":476,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/bb\/Order-on-Instacart-Part-1-Step-3.png\/460px-Order-on-Instacart-Part-1-Step-3.png","bigUrl":"\/images\/thumb\/b\/bb\/Order-on-Instacart-Part-1-Step-3.png\/476px-Order-on-Instacart-Part-1-Step-3.png","smallWidth":460,"smallHeight":541,"bigWidth":476,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/3e\/Bookmark-Items-on-Instacart-Step-2.png\/460px-Bookmark-Items-on-Instacart-Step-2.png","bigUrl":"\/images\/thumb\/3\/3e\/Bookmark-Items-on-Instacart-Step-2.png\/728px-Bookmark-Items-on-Instacart-Step-2.png","smallWidth":460,"smallHeight":319,"bigWidth":728,"bigHeight":505,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/38\/Order-on-Instacart-Part-2-Step-2.png\/460px-Order-on-Instacart-Part-2-Step-2.png","bigUrl":"\/images\/thumb\/3\/38\/Order-on-Instacart-Part-2-Step-2.png\/419px-Order-on-Instacart-Part-2-Step-2.png","smallWidth":460,"smallHeight":615,"bigWidth":419,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/4e\/Add-a-Special-Request-to-an-Instacart-Order-Step-3.png\/460px-Add-a-Special-Request-to-an-Instacart-Order-Step-3.png","bigUrl":"\/images\/thumb\/4\/4e\/Add-a-Special-Request-to-an-Instacart-Order-Step-3.png\/401px-Add-a-Special-Request-to-an-Instacart-Order-Step-3.png","smallWidth":460,"smallHeight":642,"bigWidth":401,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e1\/Order-on-Instacart-Part-2-Step-6.png\/460px-Order-on-Instacart-Part-2-Step-6.png","bigUrl":"\/images\/thumb\/e\/e1\/Order-on-Instacart-Part-2-Step-6.png\/468px-Order-on-Instacart-Part-2-Step-6.png","smallWidth":460,"smallHeight":549,"bigWidth":469,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/cf\/Order-on-Instacart-Part-2-Step-7.png\/460px-Order-on-Instacart-Part-2-Step-7.png","bigUrl":"\/images\/thumb\/c\/cf\/Order-on-Instacart-Part-2-Step-7.png\/456px-Order-on-Instacart-Part-2-Step-7.png","smallWidth":460,"smallHeight":565,"bigWidth":456,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/60\/Order-on-Instacart-Part-3-Step-1.png\/460px-Order-on-Instacart-Part-3-Step-1.png","bigUrl":"\/images\/thumb\/6\/60\/Order-on-Instacart-Part-3-Step-1.png\/385px-Order-on-Instacart-Part-3-Step-1.png","smallWidth":460,"smallHeight":667,"bigWidth":386,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c7\/Order-on-Instacart-Part-3-Step-2.png\/460px-Order-on-Instacart-Part-3-Step-2.png","bigUrl":"\/images\/thumb\/c\/c7\/Order-on-Instacart-Part-3-Step-2.png\/358px-Order-on-Instacart-Part-3-Step-2.png","smallWidth":460,"smallHeight":720,"bigWidth":358,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/98\/Order-on-Instacart-Part-3-Step-3.png\/460px-Order-on-Instacart-Part-3-Step-3.png","bigUrl":"\/images\/thumb\/9\/98\/Order-on-Instacart-Part-3-Step-3.png\/392px-Order-on-Instacart-Part-3-Step-3.png","smallWidth":460,"smallHeight":655,"bigWidth":393,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c8\/Order-on-Instacart-Part-3-Step-4.png\/460px-Order-on-Instacart-Part-3-Step-4.png","bigUrl":"\/images\/thumb\/c\/c8\/Order-on-Instacart-Part-3-Step-4.png\/728px-Order-on-Instacart-Part-3-Step-4.png","smallWidth":460,"smallHeight":312,"bigWidth":728,"bigHeight":493,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/10\/Watch-the-Status-of-Your-Instacart-Shopper-Step-1.png\/460px-Watch-the-Status-of-Your-Instacart-Shopper-Step-1.png","bigUrl":"\/images\/thumb\/1\/10\/Watch-the-Status-of-Your-Instacart-Shopper-Step-1.png\/518px-Watch-the-Status-of-Your-Instacart-Shopper-Step-1.png","smallWidth":460,"smallHeight":496,"bigWidth":519,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/35\/Watch-the-Status-of-Your-Instacart-Shopper-Step-5.png\/460px-Watch-the-Status-of-Your-Instacart-Shopper-Step-5.png","bigUrl":"\/images\/thumb\/3\/35\/Watch-the-Status-of-Your-Instacart-Shopper-Step-5.png\/429px-Watch-the-Status-of-Your-Instacart-Shopper-Step-5.png","smallWidth":460,"smallHeight":599,"bigWidth":430,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9b\/Handle-Unsupportive-Friends-when-You-Have-a-Chronic-Illness-Step-3.jpg\/v4-460px-Handle-Unsupportive-Friends-when-You-Have-a-Chronic-Illness-Step-3.jpg","bigUrl":"\/images\/thumb\/9\/9b\/Handle-Unsupportive-Friends-when-You-Have-a-Chronic-Illness-Step-3.jpg\/aid10694772-v4-728px-Handle-Unsupportive-Friends-when-You-Have-a-Chronic-Illness-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Creative Commons<\/a>
\n<\/p>


\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/6b\/Rate-Your-Shopper-and-Delivery-Driver-for-Instacart-Method-1-Step-3.png\/460px-Rate-Your-Shopper-and-Delivery-Driver-for-Instacart-Method-1-Step-3.png","bigUrl":"\/images\/thumb\/6\/6b\/Rate-Your-Shopper-and-Delivery-Driver-for-Instacart-Method-1-Step-3.png\/500px-Rate-Your-Shopper-and-Delivery-Driver-for-Instacart-Method-1-Step-3.png","smallWidth":460,"smallHeight":515,"bigWidth":500,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, https://www.instacart.com/help/section/360007902831. 1. Select the order you want to cancel by scrolling down the list. If you have order notifications turned on, look for alerts when an item is replaced or refunded. Click Cart in the top right. If you're not sure how to place an order, this wikiHow will help. Then click, At the bottom of your receipt, you can see a. breakdown of how much is charged to your credit or debit card and EBT card. Contactless delivery is available with our "Leave at my door" option. to review your notes when ordering the same items in the future. You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; Need to give your driver last-minute delivery instructions? Recognize what's not able to be ordered and delivered. By using our site, you agree to our. To create this article, volunteer authors worked to edit and improve it over time. : Your shopper selects the best possible replacement. Begin typing to search, use up and down keys to navigate, enter to select. Check out this step-by-step guide to create your account and place your first order. This is the default option for when items arent available. Need to give your driver last-minute delivery instructions? Go to the Instacart website (this feature isnt currently available in the Instacart app). In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds including standing in line at deli or seafood counters to find an item or an appropriate replacement if . to view items already found and changes like replacements and refunds. On the website. You can adjust charges on your EBT card up until youve received your order. Log in to the app if you haven't already done so. If your item preferences change, make sure to review your notes when ordering the same items in the future. Priority delivery, which typically arrives in 60 minutes or less from when you place the order depending on what area you live in. If your shopper has already started working on your order, you can, Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. Some Instacart stores have loyalty (rewards) cards that can be entered prior to making the purchase to accumulate points and earn in-store savings (or some, at the gas pumps). If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. For best results, download the latest version of the Instacart app for, If your personal shopper hasnt begun your order, you can update your order in the Order page. At the top left, click the 3 horizontal lines 2. Keep in mind youll be refunded or charged for the difference in price for replacement items. This is part of the onboarding process for an in-store shopper. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items. Item instructions carry over to future orders. On the website. During checkout, you can request the order be left at your door if you're not around. When it's time for delivery, you'll see a message in the Instacart app's order screen. Keep in mind that some warehouse stores only allow those with membership to place an order; if you dont have a card set, your order wont be placed. at the top of the screen to talk to your shopper. In your cart, click Preferences on the item you want to add replacement instructions. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. You can add item instructions from your cart, on the checkout page, or even after you placed your order (but only before its been shopped). Enter the code and tap Add to Account. On a store's homepage, tap View More next to Buy It Again. Log in to the app if you haven't already done so. Begin typing to search, use up and down keys to navigate, enter to select. To move through, just tap the X button in the top right corner of this dialog box. Use Instacart APIs to add Instacart capabilities to your branded ecommerce site. In the app. Tracking your order in progress. (For safety reasons, drivers might not reply while theyre en route.). Either use the search box at the top of the Instacart Home page for the store, or use the search box at the top of the Search tab. Click or tap on . Begin typing to search, use up and down keys to navigate, enter to select. Find your item. To change how youre charged for EBT SNAP-eligible items after checkout in the Instacart app, To change how youre charged for EBT SNAP-eligible items after checkout on the website. Once you favorite an item the button fills in green and says Favorited. (This will only be necessary on mobile devices such as phones and tablets.). pardon the PUN). Answer (1 of 10): Instacart currently does not add anything to the shoppers pay for added items. If you prefer not to replace an item, choose Dont Replace to get a refund instead. Give us as many details as you can about the item, including the quantity. Items" button to a point where you'll see the screen become a list of Shopped items and a progress bar showing the 6-step process laid out in full. It has no effect on the customer role. These images are intellectual property of someone else, and Instacart will re-use them if necessary if they find it necessary to add the item to the database once found. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Navigate to the top-left corner of the site on the Instacart app. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Tap Add promo or gift card. To add a tip during checkout. even though it may not be. Adding items after checkout. Tap the "See Shopped Items" button, once you've received the text message and you see the page change to add the giant green box with buttons. Log in to help us get you to the right help quickly. Instacart Pickup lets you order online, set a pickup time, and collect your order at the store. Just be careful about what you ask the shopper to add and be understanding if they refuse. At the top left, click the 3 horizontal lines. Mistakes happen. On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. You can adjust charges on your EBT card up until you . Sorry, you cannot add to your order." Log in to help us get you to the right help quickly. Uber has rolled out updates to its Shop and Pay feature that address three of the most commonly raised courier issues: out of stock items, digital payments and order clarity before accepting a trip. The first step is actually making the purchase. link at the top of the screen to let them know if you want to add items to your order or make other changes. When your personal shopper begins working on your order, youll see a message in the Instacart app. Click Add Promo or Gift Card. For best results, download the latest version of the Instacart. (For safety reasons, drivers might not reply while theyre en route. Instacart hosts the Order Status page. Note certain items, such as alcohol, may not be added after your order is placed. If you have trouble making changes, please reach out to Instacart Care. Instacart probably knows the best and closest location to pick up your order at, but you won't be able to specify which location it is, and won't be told exactly where you're shopping from. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. If you see a "Save (price)" button below the item, these are Instacart coupons which will allow you to save money. Fruits and produce sold in bunches (such as bananas) should be placed in an approximate multi quantity. You can choose to include this link in the customer notifications sent by Instacart. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] Cosco..for one person?? Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. Tap Your orders 3. We make it easy to find items from your favorite retailers and have them delivered right to your door. Preparing for the Order. Yes!!! They just can't place their opinions about that customer in the Instacart system. After you place an order on Instacart, you may see a charge or temporary hold from us you didn't expect. ). A quantity of 1 for bananas will get you just that - 1 banana (not one bunch of bananas). Tap See Shopped Items to view items already found and changes like replacements and refunds. Ive ordered several times through Instacart but this is the first time Ive been unable to add to an existing order. Indicates whether the order received Instacart+ membership benefits. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. When I try to add items its not giving me the option To add to my existing order. So I guess you just have to have most of your order ready before you reserve a slot. After logging in to your Instacart account, click or tap on your profile icon in the upper left corner of your screen. If possible, know what each store carries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. If you click Other options, you can select your preferred replacement item from the list provided, search for a replacement, or . In general, our catalog doesnt include. During checkout, you can request the order be. 1. Instead, use the Bookmark button for the store you'll be ordering from next until after the order is placed at the first store. To create this article, volunteer authors worked to edit and improve it over time. Include your email address to get a message when this question is answered. Add items to your cart. If you tap the item from the search page, you will have to tap the + sign before seeing the - and tweak from there. Below that, you'll see your list of items you are about to order complete with the product's picture, name and size, quantity box and subtotal for each item, followed by a total box towards the bottom of the screen for totals for complete item cost.