Total revenue value of these 36 items is well over $1000, not to mention the $300 mercari is holding from by balance. As a buyer, you wont be able to request a refund after those 3 days or if you already rated the buyer for your order. Some shoppers might be looking to bargain, so be prepared to negotiate. The security team will look into what the violation was and lock your account in the meantime. The Buyer had received the item, and also cancelled the sell, the same day. My experience with Mercari as a seller, NO GOOD! I am confident that your site is to get ahold of emails, addresses, phone numbers etc. SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! They actually follow through with their protection. And that is why for every single email they continue to send me, they are going to pay for.???? Ive been selling for about a year, 95 positive 5/5 star reviews, never anything less. Thanks for sharing your experience with Mercari . What happened to the package once it left drivers hands is anybodys guess. I feel as if I have been scammed not only by the seller, but Mercari too! Do not be bullied. The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. He has a Bachelor's Degree in Economics from UNC Chapel Hill, and works in data analytics and marketing. ', Press J to jump to the feed. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. Im never gonna sell anything to people with PO BOX address again. imho. Hashtags are optional, and give you more opportunities to appear for searches. MERCARI refused to refund me because 3 days passed but I was away and on day 4 I got my package. There are no limitations on the range of goods you can sell on the Mercari website. To resolve the account suspension issue, you must contact Mercari customer service. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. etc., etc.. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. Penalties for doing such are not worth it. Coach Purse I have, in the last week, attempted to purchase three different listings. Similar to account setup, listing on Mercari is shockingly fast. Knives, such as switchblades, hunting knives, pocket knives, butterfly This company is nothing but a scam. For Mercari, these items include: Illegal items Tobacco product Drugs Alcohol FDA restricted items such as vitamins, diet products, home remedies, and homemade cosmetics (anything ingestible) Mercari prohibits the listing or sale of any item that is set forth in the seller/buyer registration or licenses to be sold. They can have it. That computer could very easily be wrong but that doesnt matter. All products sold on Mercari are 100% genuine and sourced directly from the brands or their authorized distributors. Dealing with this situation for the past week has done nothing for my situation besides give me a headache. I was selling at least a couple items a week and have had only one sale since the shipping increased , Don't bother, there customer support is useless. Easy as that. The shirt itself had the wrong tags (not the tags that the seller had on the listing ) and nothing on the inside said gucci . Self defense items, including military-grade items. So, its up to you whether you want to maximize your profit or maximize your time. Hello Julie if possible can you share, the outcome of your experience. Then check out our in-depth Mercari review article! When it arrived I tried it and it didnt fit. So yes they do take the money before you rate the seller. The shirt that was sent to me came from a replica site and I had photo evidence of that . However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. Thank you! Look. Mercari is NOT SAFE. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. That is a counterfeit bag. Ive tried both Mercari Shipping and Ship on Your Own over the years. My package shows only the first shipped entry without any updates. However, there is no guarantee that the sellers and buyers on it are also trustworthy. If Mercari determines that a listing is I have sold more then buy That's what it is. Etsy & Poshmark allowed a person who robbed me to fence my Jewelry there. Just a heads-up. Therefore, you need to make sure that the buyers/sellers are also reliable. This allows sellers to see which users are interested in their item, and would likely purchase if the price was a tiny bit lower. Its not a good place to be a seller. It does not release payment to the seller until the buyer confirms that the item is delivered and it is as described. He even went so far as having the post office send me a tracking number which turned out to be invalid. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. So, no, just because you paid to purchase something, since they do have to make sure the funds are in there in order For you to buy something, does not mean that it ever went to the seller. I WILL NEVER ORDER THRU MERCARI EVER AGAIN. Once youve followed all of these steps you can add your listing to Mercari through the app or on the website. Short story is Mercaris customer support, especially for a buyer, has got worse over time. To verify a seller, heres what you should look out for:if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-leader-3','ezslot_16',136,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-3-0'); The first things you should look out for in the sellers profile are reviews and sales. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Check out our blog on how to get started selling (hint: its simple).. So far, I have been happy with my purchases. This is the last response from Mercari: Hit your target markets bullseye and claim your. Selling on Mercari Whether you're decluttering your home or looking to make some money, selling your stuff on Mercari is fast and easy. tracking number incorrect, ordered a few weeks ago, still hasnt come. One of the most common methods scammers use to attract buyers is by keeping their items prices too low. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. @chaocathy1 A tracking number is required for all items. Did you check the seller reviews and description before buying? I would think it would be on the buyer to know beforehand exactly what type of lens they need. You can reach out to the customer support team if you feel that this warning message might be a mistake. Dont wait and get yourself into my situation. However, it is still a great bag. Both of these sellers have excellent ratings : /. That, my friends, is AWESOME customer service! And it was not cheap. Not from me. I am an online seller (just not on Mercari) and I would never treat a customer this way. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. I have been burned by Mercari more times in the past 6 months than I have in my entire 10 years on eBay. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. Some of my items are STILL listed. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. What is my best course of action to get my money back? On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. Commission. Also, the compliance team are the only real division of the company that makes decisions on suspensions and authenticity. Find a 9-step-by-step simple guide on how to sell on Mercari below. New here? I also luckily had some other Gucci products and I was able to send them side by sides of tags etc to prove it was a replica and the seller was in no way penalized. At least one of them has been relisted at a higher price. However, many products on the market are indeed "copies", but it is wrong to describe every such product as a "knock-off" when it may be simply an imperfect "second". They expect you to take whatever they offer. In the example you give the answer would be NO. In comparison to every other online selling site, Mercaris pictures are just awful. Your email address will not be published. They refused despite just receiving my order. can you sell replicas on mercari. Sheriff Mark Lamb. They have wasting my time, tape, and energy etc. You can also throw in some personal anecdotes or explain why you loved the item. Buyer beware. This will be my first-time. Can you sell replicas on Mercari? Which is better Mercari or Depop? If you are selling collectable items, or expensive items, do not use Mercari. One transaction was perfect. available when listing the item. My son does not have his item or the payment for it. I am a bot, and this action was performed automatically. Agree with you reselling platforms dont investigate or penalize enough for replicas - and many buyers wont know the difference - including me (lol) - so I dont buy luxury that way. Eager to learn what other sellers are saying about Mercari? Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. If you provide the exact measurements of an item, buyers will feel much more comfortable making a purchase. Theft at the delivery site is often the reason you did not get it. Too many times. I provided all the details to Mercari and they didn't further investigate the seller. or activity that in general: The list of Prohibited Items may be updated from time to time at Mercaris Describe the items you are selling in detail. Regarding buying on MercariI have purchased a number of items (maybe 12?) It is not a safe platform for buying. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. No way! So.the seller not only refunded when he should not have..BUT..now..the buy also has the item!! 'In honor of imnotlegolas for starting this subreddit. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. Feel free to give it a try, but Ive found better luck selling on eBay with those items. disasters (such as "paradise fire", "coronavirus outbreak" etc). Thank you Kitty for sharing your experience! Yes, you can trust Mercari but not the sellers/buyers on their platform. If you knowingly sell or intend to sell a fake item, you could be sentenced to years in prison and/or be ordered to pay steep fines .. view details For more details, visit Mercaris Prohibited items page. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They are ALL fencing chains, bought MY OWN STOLEN JEWELRY BACK. Bought 2 computers. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. They want to absolve themselves of liability and are just harvesting more info. Then, if no return confirmation, releasing the funds to the seller. After that they state that if you leave a bad review for the seller your refund will be voided amazing so no bad reviews can ever made for these sellers. Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. Hey Jessica, It depends! I ordered an item and they said they notified the seller and Im out my money because they never sent it. I would have sold it locally even for higher price. Note that you can use Crosslist to hide your face with an emoji using the built-in image editor while still showcasing yourself wearing the item. And I did for fill out form. Well, congratulations to you for making it this far! Policies are misleading and they dont follow through with buyer protection. Also, using a poly mailer is the recommended way how to package clothing to sell for the lightest packages. . No problem I could probably repurchase if I wanted to (havent yet). Reselling and rehoming unused items both help you declutter your own home, and reduce the amount of waste the planet is choked by. And this particular seller STILL has not sent my items after four days! Mercari Local & Shipping - allow for both methods of shipping, which increases chances of a sale. So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. The button fell off as well . violence, racism or discrimination aren't allowed (determined at our The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. Therefore, you have to ensure that the buyer/seller is trustworthy. The buyer decided to return it for no reason, and Mercari approved it. No real progress has been made of my situation and their compliance team said that they made their "final decision" by suspending my account, and holding my deposits for 90 days. Do note that there is an additional $2 fee for direct deposits to your bank account under $10, which means its best to hold on until your balance exceeds $10 before cashing out! Also, what do you consider a proper reason? ask seller about it, gives a new tracking number, still doesnt work ect ect. You can view ourwebsiteor have a chat with us throughMessenger. that are soiled with human materials such as used underwear, Sexually related items such as sex toys and fetish items. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. How to ship on Mercari will depend on which of the four methods you selected, but in any case its very intuitive. No in person customer service response. I can not do an offer nor accept one now. The seller kept asking me if I would like to cancel. Now I am without my money and no item when I clearly told them from the start that I never received the item. Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. Keeping its buyers safe is a priority for Mercari. We cant reach Mercari by phone, and via chat Mercari is not being responsive at all. By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-netboard-1','ezslot_22',144,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-netboard-1-0'); And obviously, not doing so will certainly result in scams and other issues. Sellers don't sell on mercari. I sell supreme clothes on Mercari. Hey I'm Arslan, the guy behind Ecomsay. be received from the victim or another party, and the item may be Sure, I save 10% on fees, but I'd rather pay the 10% to eBay for peace of mind knowing their customer service and model provides better security for both parties. on if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_15',143,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0');Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. Although not recommended, a lot of sellers leave the product description blank. not going to use it again. Ive reported it to Disney, Hulu and Netflix. Tip 2: Try to get as accurate of a shipping weight as possible on your listings, especially if you're selling frequently (either look up the original item online to find the weight, and/or invest in a postage scale). Its pretty sad you guys do not police it better. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. The exact size, colors, prints, measurements, etc. I was scammed by a seller on Mercari. For example, if you are selling a wedding dress, explain to the Mercari shoppers what a magical wedding that was. I submitted a request for a refund to Mercari support but it was denied. I have been swindled out of funds by buyers claiming issues with orders. No date has been set for sentencing. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This info also enables your results to appear when users use filters while shopping. You could attempt to send a stern letter from a lawyer to this scam buyer. Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. eBay takes buyers sides, but not quite as easily as Mercari. Procedure (Act no. I was scammed all the way around and am now out $500. So because I didnt meet their request for photos in time they denied my return request. But they give you 3 days to rate them. For more details, visit Mercaris shipping page. But if youre looking around the house for things to sell and coming up empty, think again. Dont forget to think about shipping weight and packing also! I shipped a expensive item using the printed Mercari label. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. Heavy, bulky items. However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. Almost all online marketplaces like Poshmark, Amazon, and eBay list prohibited items that users can't sell or list. I had several back and forth emails with them but they would not grant me a refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can easily learn as you go. Bunch of thieves that dont give a f*** about you once they get your money. Feel free to double box your item, use newspapers for extra packing material, and make sure all seams on the box are taped up so no water/dust gets inside. In addition, buyers and sellers rate each other, so users can have peace of mind by checking the . Have a look at the items in your home you are not using. On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. protection", Listings that make false health claims or misuse terms (such as "virus", Text messages only. I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. I think its a pretty reasonable fee considering you have instant access to millions of shoppers along with other seller benefits. ', Press J to jump to the feed. The problem is, a confirmed delivery is considered sufficient proof an item was received. Once a sale is made, Mercari holds the sellers payment and takes. If you dont want to do this, you can download the free Google Voice app, and generate a phone number that way. The unfortunate part is there is no real way of contacting and talking to the compliance team. It would not power up. Just about everyone has SOMEthing taking up space in their home that someone else would appreciate, and you can sell just about anything on Mercari listing takes just seconds! What outrageous lie and l want something done. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. If you want the easiest shipping method, use Mercari Shipping. Mercari Shipping - sell across the United States. Just got burned by the Mercari system. Violate the Terms of Service multiple times, Have questionable activity on their account, FDA restricted items such as vitamins, diet products, home remedies, and homemade cosmetics (anything ingestible), Counterfeit goods - items in violation of copyright (ex., fake designer clothing and accessories), Weapons or anything that can be a possible safety hazard, Items with inflated prices listed to profit from a tragedy (ex. Mercari has buyer protection in place to keep the buyers safe. Its an unfair practice in my opinion. Most sites to sell things have account setups that take hours to complete. I would also report to BBB, local news, and throw a huge media shit fit about it. Sell it at a yard sale or better it , destroy it so no one else gets suckered. Now of course I cant even leave feedback about this seller. Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! Once an order is placed, make sure to ship the item as soon as possible. FDA restricted items such as food, homemade food, food supplements, Not to mention, incorporating lots of keywords will get your items in front of more people. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. If Katherin Aucoin is selling anything especially a coach purse carefully look at it and my recommendation is never buy from her lying rude self. How does one contact Mercari for non receipt of the package I ordered. Im more mad at Mercari than the seller at this point. The details section helps Mercari surface the right products for shoppers, so make sure you fill out these 4 questions. Mercari itself is not a scam. Helping people live life on their terms by demystifying entrepreneurship and money. Mercari itself is a legit e-commerce marketplace to buy and sell products. They get rated as buyers to. they made their choice to basically say screw you, we aren't helping you anymore, we are just going to suspend you and give the guy the money because it's the easiest and safest route for the company to take. Make a note in your description on bundles: if a buyer purchases more than one item from you, you can ship them all together, and save them the cost of added shipping. Therefore, you can take two approaches to sell your products on Mercari. Just curious. My friend tried to list a replica Coach purse and the app would not complete the listing as it's against TOS.