splashtop mouse not working splashtop mouse not working

This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. was IRRELEVANT to this specific issue. This topic has been locked by an administrator and is no longer open for commenting. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. For example, you can set the right click to be the home button. If youre already familiar with the iOS interface, then this should be very easy to pick up. For more information, please see our If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! Remote Mouse Free offers users excellent functionality free of cost. Click " Uninstall " to confirm. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. Whoopee! With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. or I've also had a blue remote screen, but can see the mouse moving. Splashtop offers users a simple, cost effective wireless touchpad/keyboard solution. Choose Uninstall. The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. I don't want to post that exact file because I don't know if they want it publicized.Gregg. I added a "LocalAdmin" -- but didn't set the type to admin. In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Learn how your comment data is processed. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" ", you agree to it. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. Its work when I change the guest os one. Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. Step 3. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. At least that almost makes it possible to use the system. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. Interesting, I havent seen this behavior. It is so frustrating when it disappears . Users can even execute this via a remote session while connected with Splashtop. The image below is my Win 7 VM. Why the BIG DEAL you made out of it? And the down arrow button on the right hides the toolbar. Step 3. Any help welcome please before we get onto Splashtop support? In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! File transfer is supported in version 2.6. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. If this still doesnt work, try running an older version of the app. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. perfectly!Why didnt Splashtop recently released update versions. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. Go back and read what I posted about the Exchange scenario. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? The purpose of this function is to prevent other people from accessing the connected host remote computer. At that point, I knew I was in for a long week. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. Do the cursor settings go back to the original settings? I will work with our team actively to help resolve if the issue persists. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. Step 4. They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." response? (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) The user goes to the web page and downloads and runs the app. (Idk why) Seem like what you have Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. and should just immediately switch to the RDP terminal session. Reinstall Google Chrome. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. Remote Mouse Free. Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. If there's a NinjaRMM rep here, give us the situation if you would. Your daily dose of tech news, in brief. mouse click not working on desktop but works on task bar and elsewhere. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Sadly, 720px is the highest resolution currently supported by the driver. Tempered glass screen has no mistake about the ipad or the screen has no longer be done in anywhere. "Splashtop wont let me connect at the same time as an end user!" If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. Once the above steps are complete, the black screen issue should be solved. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. This is the contextual mouse cursor. I thank God everyday you were born. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). It usually happens when I go back to the RDP session from my local computer. If not, its a quick learning curve. In this article, we've seen how to get set up with Splashtop SOS. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. I only can click the "(Console) - Connected" session. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. Apply, and voila, the cursor is visible again and the remaining pointers are still white. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices Our team reviewed the video. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. Testing VNC or something similar, even SOS, would be have been irrelevant. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. After they install and run the app, the experience is the same. I see that type of response, but I don't reply to them because they are not in my post thread. I can feel the pain you were in and really glad I was able to help you fix it! Is there a way i can do that please help. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. Step 1: Power off your PC by holding the power button. Solution 2: Relaunch Elements Organizer Close Elements Organizer. This menu is usually the first button on the left. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. Limitations of the "Lock keyboard and mouse" feature So glad I googled this and found your answer, its been so annoying! In the sample illustration below, it is shown as enabled. Adjust your cursor speed, mouse wheel settings, and scroll line options. The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. Thanks for bringing this to our attention. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. Is there a bug report with microsoft we can upvote to get this fixed? That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? When youre done with the session, just click the End session button at the left of the footer toolbar. THANK YOU! Then you can use your iPad as a second display for your Windows. You need to hear this. This black screen will linger for a few seconds, and then the app crashes. Have you installed the latest streamer and application? However, it is not a default/standard feature included with all Splashtop plans. Splashtop remote access and remote support solutions. Deselect Auto-hide the taskbar. Gregg, sorry to hear the issues. Expand the virtual display to a full screen mode. still the cursor is not visible on the remote computer which i have remoted in to, please help. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? 0 "My response frustrated you because you were under the cosh" is incorrect. Reinstall Google Chrome and try again. Click Display adapters to expand. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. Splashtop is a remote access tool that enables remote workers to access and control their office computers. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? Run FlexiHub on the virtual desktop, and login. It's 100% irrelevant to getting the Exchange issue fixed.". Simply close the app, and it should work upon opening it again. Cant you just use VNC or something similar? However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. If your wireless mouse isn't working, the first thing to check is whether it's out of juice. If it continues to crash, try one of the additional fixes below. Sorry JR Im still on my learners plates when it comes to Mac . Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. The Addon "3dxInventor" is NOT installed. Mouse Lagging and Beeping Sound And thats it. Thanks Gregg. not really a solution but can help debug/address the issue. Below is the fastest and most efficient way to configure this option. Open the Splashtop Controls" menu in your remote session and make sure that Trackpad Mode is enabled. If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. First noticed this behavior after logging in with splashtop. Since the mouse is usb connected, there will be no problems with sharing the device. This will automatically shut off the device. Youll see the circular cursor on screen once connected. Vast majority of tested Win7 works, but seem like a few corner cases/configs of win7 will have switching issue. Hi Team, but that didnt help. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. Find out why 20 million people use Splashtop and try it out for yourself today! As you try to remote in using Splashtop into the console session, the RDP will disconnect. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. Was this reply helpful? If you click to open the toolbar, there will be a number of options available to you. You can remotely control the computer, open files, and more using the iOS touch based interface. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. ", which is completely unrelated to Splashtop's issue. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. Security Choice of whether to request permission from the user when someone tries to connect. That would be the only reason I can think of for someone to say that. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). Click Start, click Control Panel, and then double-click System. I have posted useless answers to others' thread before when I misinterpreted their issues. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. For disconnect issue when switching users, we can't reproduce the issue in-house. Geez, you may as well have recommended trying to open Excel without issue. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. By continuing to use this site, you agree to our cookie policy. Holding down a click is like holding your finger down on the device screen. Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer. I have a system with me which has dual boot os installed. Right-click on entry for the mouse you're troubleshooting. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . Mouse pointer disappearing when using splashtop for extended display. Sound Choice to output sound over the remote connection only, on this computer only or both. You can do this by disconnecting the mouse from the USB port and plugging it back in. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . Working remotely from your iPad and iPhone just got a lot easier. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). In the Mouse properties window, change the Scheme to Windows Black (system scheme). That's useful clarification. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. I had to remove the machine from the domain Before doing that . It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. Copyright 2023 Splashtop Inc. All rights reserved. New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? "Cant you just use VNC or something similar?" Note that the page will automatically detect their operating system and offer them the Windows or Mac download if they are on a computer or a mobile app download if they are on a mobile device or tablet. Click here for a blog post on remote accessing and controlling Android devices with SOS. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. The office display fills the monitor, so users wont see anything from the home computer/laptop. (LogOut/ Sadly this doesnt work for me. This has been bugging me since recent windows update. Your daily dose of tech news, in brief. Your solution OFFICIALLY ends the nightmare. Step 2. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Today I finally had time to google wtf made the cursor disappear. Seem like what you have done in the video is exactly as described. If you see Realtek HD Audio Manager, right-click and select Disable. Youll get unlimited remote access to your computers at any time, from anywhere in the world. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. A relatively new entry into the crowded genre is Splashtop Remote Desktop . No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams After LastPass's breaches, my boss is looking into trying an on-prem password manager. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. 1) Insert the Windows bootable drive and boot from it. This means the IT department or company managers also have the same sort of computer access they have at a physical office. I'm a freelance writer specializing in technical communication. Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. 4. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. Click Continue to hide the hints and view the remote computer screen. My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). Use the table below to navigate to it. All remote desktop connections are secure and encrypted. This black screen will linger for a few seconds, and then the app crashes. Do you get it now? You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. Splashtop enables remote access to Windows and Mac computers from iOS devices. And what are the pros and cons vs cloud based. USEFUL" comment is USELESS because you failed to read the scenario correctly. Thank you so much for having rescued my life. Change). not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. Actually it would allow you to work out whether you have an exchange error or a network error.