how do i contact stubhub for refund? how do i contact stubhub for refund?

Phone: 866-788-2482. Marrali just wants her money back, and she's not the only one. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? What do you mean Dming the moderators? All Rights Reserved. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Did you find it helpful? Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Click or tap See actions and select Make changes. this link is to an external site that may or may not meet accessibility guidelines. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. If you have already been paid, we'll charge your credit card on file to recover the payment. Whats The Difference Between Class 2 And Class 3 NI Contributions? In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. They may sell them for more or less than face value. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Phone Call 1-866-788-2482. to check out everything we offer. It is free to list tickets for sale, and to search for tickets to buy on StubHub. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. You can reach the corporate office at 415-222-8400. We have a great help article here which provides the steps to list these Mobile Transfer tickets. Find contact information here. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC So the funds are available but you only adhere to the state-by-state laws? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. "The return of live events, the input of customers, partners, and regulators, and the . Great help!!! 1:00. I was a no show due to a soft water flooding of o It is taking Stubhub about 120 days to process refunds. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Another way you might reach the company is by sending them an email. Lets dive into it right away. Youll get a refund if your event is cancelled and not rescheduled. It is possible to request a refund on a purchased StubHub ticket manually. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Lots 81-82 Street C Would not make an exception,to a hotel reservation I made thru Priceline. To reach Customer Support call 1-866-788-2482. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. All you need to do is follow these short steps below: Voil! All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. There's a class action lawsuit against StubHub from other customers who want a refund too. I waited 2 days and tried the access code again..still nothing. "If you have tickets to a show that is postponed, you will be able to select your refund . We do still love going to events and want buying tickets online to be easy and safe. All rights reserved. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Who do I contact? 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. How can I email stubhub to refund tickets for a cencelled event. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. 0. All Rights Reserved. Ticketmaster will be the only place selling VIP Tickets though. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. You will enter your community username and new password and done! Get useful tips, expert advice and cute animals in your inbox every week. Dorado, PR 00646, Metro Office Park Customerscomplained to the media andfiled lawsuits. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Help us improve this article with your feedback. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. We cant contact them and ask them to lower their prices. I saved to buy expensive tickets as a gift for my wife and now we cant go. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Get immediate StubHub support from HelpOwl.com. Your refund will be processed to the payment method used at the original time of purchase. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Otherwise you will receive a voucher for 120% of your purchase price. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. . Review, To see your event status, log in to your StubHub account and select 'My tickets' then. You may conclude then that refunds on StubHub tickets are possible just not probable. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Click your state to see if you qualify! How to reach a live person: Speak "customer service" at first prompt. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Find contact information here. This happens when tickets are reprinted, but they are usually still valid. I received an access code that didn't work and Customer Service asked me to give the seller a little time. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. No matter how you get them, well email you when theyre ready. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Stubhub said they have the seats were listed until a hour past kickoff. The credits are valid through the end of 2022. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. JEVAR IS WHO HANDLED MY CALL. 6:00 AM - 7:00 PM PT weekends. I had to ask for a manager. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Otherwise you will receive a voucher for 120% of your purchase price. Bradley R. Hightower. It is now November - this is ridiculous. Maryland: This number works. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Georgia The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Had a concert canceled because of COVID-19? You can also try refreshing your Listings page. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. If you purchased on a registered account, your credit is available within your StubHub Wallet. The corporate office phone number is 415-222-8400. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. For customer support people can visit their help topics to search for answers to questions or browse popular topics. This watermark prevents others from copying them. We just sent you a welcome email. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. StubHub is offering the retroactive refunds now because the live events industry is opening back up. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Review the StubHub return and refund policy at ReturnsAndRefunds.com. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Absolutely, you can list these tickets for sale on our site ! StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Reach out to customer service representatives via social media, Call the event organizer and state your case. Pennsylvania Sorry we couldn't be helpful. Enter your gift card number in the Add a Fancode & gift code section. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Once you receive that email you can log into your account and navigate to the StubHub wallet. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Open a new browser and try logging in again. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Danielle is the author of this solution article. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. On March 7th, StubHub emailed Marrali a copt of its refund policy. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! These are often free tickets the seller can relist. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. StubHub also has live chat operating 24/7. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. And 2 hours before the game I had no listings active. North Carolina StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. How to Contact StubHub for fraudulent tickets. Covid 31 Refunds 41 StubHub 211. Let us teach you the major money lessons you NEED to know. Enter your gift card PIN in the PIN field when prompted. "The return of live events, the input of customers, partners, and regulators, and the . The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. The company does have something they term FanProtect Guarantee in its User Agreement. After the switch, you will enter the email address you use to access the community in order to reset your password. Reached out to customer service twice still can't list tickets. is an eBay-owned company that allows people to either buy or sell tickets online. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Perhaps Its Time to Switch to Something Other Than StubHub. 03-31-2022 08:37 AM. Click here to update this department. See if youre using the right email and password. Thanks SO much! 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . What a horrible service! The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Find the sale. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Having difficulty navigating this. DoNotPay can be by your side during the process and help you sue any company in small claims court. Copyright 2020 Scripps Media, Inc. All rights reserved. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Offers may be subject to change without notice. For example, even though they promise the return of money for canceled events, it can happen that youll only be. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. I had a fraudulent charge on my credit card account from Match.com. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Enjoy! And never again. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Since its inception 22 years ago, StubHub has grown to 800 employees. The seller would net $85.. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Click that link and you're good to go. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Keep in mind that you may not be refunded in money. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Illinois StubHub sellers set the price of their tickets. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. No problem. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Ohio Attorney. Ads by Money. I been buying and selling for 12 years with them. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Reply anytime to let us know how we can improve. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. This number worked fantastically, and I got all I needed accomplished! Personal Loans can provide financial relief during an emergency. DoNotPay records the details of your purchase to boost your chances of winning the refund. The April 25th show was canceled due to COVID-19. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. You already know that. 1.866.788.2482. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. They are printed with duplicate. They say $0.00. . Is SeatGeek legit? ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Check out the table below to see the best alternatives to StubHub. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e 1.866.788.2482. but I havent been able to get in contact with anyone from StubHub. Harris Teeter. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. please contact StubHub US Customer Service at 1.866. Guaynabo, PR 00968. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. We'll do our best to get back to you in the next 24 hours. Request and Get a StubHub Refund Right Now. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. If you feel like StubHub cheated you, you could take action against them. NewsletterDollar ScholarStill learning the basics of personal finance? Just log into your DoNotPay account using any. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. A million dollar company can not compensate a loyal customer a few hundred bucks. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Fatsuma Stagehand Horrible customer service. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game.